NEW DELHI: Distribution companies (discoms) will be liable to pay payment of up to Rs 1 lakh for resorting to wanton blackouts and will have to provide other products and services these as installing a new link, changing or shifting a meter and switching the load inside stringent timelines less than 1st-ever provider guidelines and buyer rights for the electric power sector announced by the Centre on Monday.
This is the initial time that the electrical power provide has been recognised as a service market and standards have been laid to guarantee people, so much taken for granted by state government monopolies, get worth for their dollars. Singh mentioned uniform company regular will assure customers get their money’s value, irrespective of whether they are served by non-public or condition authorities entities.
“These guidelines emanate from the conviction that the electric power methods exist to provide the buyers and the shoppers have rights to get the products and services and reliable, high quality energy… Electricity is a concrrent subject matter and less than the (Electricity) Act the Centre has the authority to frame regulations and regulations… These guidelines are not optional (for states) and violations would outcome in penalties,” energy minister R K Singh said soon after asserting the norms.
As noted 1st by TOI on September 16, finding a new relationship as well has been made a breeze. Shopper will just need evidence of id and possession or occupancy of the premises and can implement on line from the comforts of household. In case a prospective buyer opts for tricky duplicate, discoms will have to digitise them and upload for processing and put in the new connection inside 7 times in metros, 15 times in other municipal places and 30 days in the hinterland.
The state tariff regulator will specify the time that discoms can snap supply to a customer in a yr due to system interruptions. The rules permit the regulator to established a lower supply threshold for customers in particular sectors this sort of as agriculture. Discoms will compensate buyers for offer disruptions outside of the specified period by adjusting the volume in the present-day or future expenses.
Discoms will have to create on-line facility within just 6 months of the policies being notified by the state regulator to help individuals to payment. Discoms will also have to inform shoppers by SMS or ther electronic implies if offer demands to be switched off past the outage allowed by the regulator. They will also have to give rebate to customers if bills are late by extra than 60 days of a billing cycle. Other than, alerts on expenses will have to be sent electronically to people a lot like mobile companies do.
On payments, the policies say expenditures exceeding Rs 1,000 will have to be compensated by electronic method, even nevertheless money and cheque options will be accessible for decrease amounts. The rule also will allow individuals to set up rooftop solar electricity device for captive usage or turn out to be a prosumer. There are other steps laid down in the rule reserve to make points effortless for people.
“Discoms ought to realise that they are there to serve buyers and not vice-versa. Individuals are paying not to go through inefficiency of discoms but for a selected regular of company,” Singh experienced told TOI in an interview lately.